Letter from the Commissioner

Rob Mikell - DDS Commissioner

Dear Friends,

The team members of the Department of Driver Services (DDS) and I are pleased to welcome you to our website. Our expectation is that it will provide a convenient, and in many cases discounted, opportunity for you to conduct your business with our agency.

In order to provide exceptional customer service and 24 hour access to many of our services, DDS enables every licensed driver to create a secure, personal DDS online account. You may use your account for many purposes that will allow you to skip traveling to one of our offices. For example, your account will allow you to apply for a lost license, to change your address, to obtain a copy of your driving record, to view any points you may have accrued from traffic offenses, to view the status of any suspension and pay the reinstatement fees you may have.  Please know that some of your online transactions can be done for a discounted price compared to in-person at a Customer Service Center (CSC). To create your account, please visit https://online.dds.ga.gov/onlineservices/account/login.aspx.

As of July 2, 2012, DDS became compliant with the REAL ID Act. In October of this year, DDS issued its two millionth REAL ID compliant license. The REAL ID Act requires each of us, even those who have been licensed to drive in Georgia for many years, to visit a CSC in person to present original documentation to prove: personal identity, residential address, and social security number. Non-citizens must also prove legal presence. To prepare yourself to complete your renewal in one visit, please take a few minutes to create a Personal Custom Document Checklist using our website feature at http://www.dds.ga.gov/secureid/. To better serve you, customers who visit a CSC without sufficient residency documents or proof of the social security number may avoid a return visit by submitting these documents by logging into your personal online account, by fax, or by mail. To submit your documents online, please visit https://online.dds.ga.gov/onlineservices/account/login.aspx

DDS has been successful in creating a foundation for customer service, for securing the integrity of our services, and for protecting the safety and identity of the citizens of Georgia. DDS will continue to work for a safer Georgia by providing homeland security and by promoting highway safety.

I hope you find the information on this site helpful. We take our customer service responsibilities very seriously, as we do our “We C.A.R.E.” values of Communication, Accountability, Respect, and Ethics. I encourage you to let us know how we are doing at: https://online.dds.ga.gov/feedback/.

Sincerely,

Rob Mikell
Commissioner

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