If you believe that the SAVE verification response did not provide accurate information about your actual immigration status or if you need to make corrections to your immigration record, contact USCIS at 1-888-464-4218.
It is important for DDS to be able to call applicants regarding the status of their SAVE verification case. A DDS Representative will call you when a 2nd level verification response is received.
If you have less than 120 days remaining on your immigration documents, you will not be issued a hard copy driver's license. Once you receive your new immigration documents, you can return to DDS to apply for a hard copy driver's license/permit/ID card. If your expiration is greater than 120 days and you have not received your hard copy driver's license within 30 days, please contact DDS or visit your local Customer Service Center.
Please contact USCIS for a resolution. Once your case is resolved, you can re-apply for a driver's license/permit/ID card with DDS. Please be advised that there can be a delay between the time USCIS resolves your case and when DDS is able to issue your driver's license/permit/ID card.
The confirmation/response from USCIS is only valid for 30 days. If you do not return within 30 days, DDS will have to start the SAVE verification process over again. This could result in further delays.
Remain at the DDS Customer Service Center and ask that a manager contact the Central Issuance Team to confirm your status.
No temporary permit is available while your SAVE case is pending resolution or if verification is not successful.
You should expect a call from a DDS Representative within 3 business days for a 2nd level verification and within 10 business days for a 3rd level verification.
InfoPass is a free and convenient service that allows you to schedule an appointment with a USCIS Officer by using the internet.
SEVIS is an acronym for Student and Exchange Visitor Information System. It is a web-based program administered by USCIS to track and monitor schools and programs, non-citizen students, exchange visitors and their dependents while approved to participate in the U.S. education system.
SAVE is an acronym for Systematic Alien Verification for Entitlements. It is a Department of Homeland Security/United States Citizen and Immigration Services (USCIS) program that retrieves data from multiple databases to determine a non-citizen's lawful status in the U.S.
No, it is only a notice of your appointment with USCIS. DDS cannot accept this notice because it does not prove lawful status in the U.S.
DDS is required by law to verify the lawful status of all non-citizen applicants through SAVE. If the documents are sent to USCIS for 3rd level verification, this simply means that they could not make a determination concerning your lawful status without reviewing the documents.
Yes. The Department of Driver Services provides a one-time 120-day extension for any non-citizen who meets the following requirements:
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